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Artisanatelierar accepts returns of clocks within 30 days of purchase, provided the item is in its original condition, unused, and in the original packaging. Custom or personalized clocks may not be eligible for return unless there is a manufacturing defect.
Reach out to us to initiate return
Pack item securely in original box
Send package with tracking
Customers are responsible for return shipping costs unless the return is due to a defect or error on the part of Artisanatelierar. We recommend using a trackable shipping method and insuring the package for its full value.
Once we receive and inspect your returned clock, Artisanatelierar will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.
If you receive a damaged or defective clock from Artisanatelierar, please contact us immediately. We will arrange for a replacement or full refund, and we will cover all associated shipping costs.
If you have questions about our Return Policy or need assistance with a return, please contact Artisanatelierar at help@artisanatelierar.world or visit our contact page.
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